Return & Refund Policy

Last Updated: 10-01-2025

Thank you for shopping at XXL.Shopping (“we”, “our”, “us”). We want you to be satisfied with your purchase. Please read the following policy carefully.

1. Return Eligibility & Time Frame

• Most items can be returned for a refund or replacement if the return is requested within 90 days of purchase, unless otherwise stated on the product page.
• Some categories (including electronics, personal care items, hygiene products, or customized items) may have shorter return windows (e.g., 45 or 60 days) or may not be eligible for returns.
• Returns must be initiated within the return window, and the package must be sent back within 14 days of your return request.
• Items that are used, damaged beyond normal inspection, missing parts/accessories, or not properly packaged may be subject to a reduced refund.

2. How to Request a Return

1. Log in to your account and open Your Orders, then select Return / Refund for the relevant item(s).
2. Choose a reason for return and, if requested, provide additional details or photos.
3. If the item qualifies, you may not need to physically ship it back; otherwise, you will receive a return label and instructions.
4. Pack items securely in a single parcel and include original packaging, manuals, accessories, and any barcodes/tags if applicable.

3. Return Shipping & Costs

• We offer free return shipping for the first return of eligible item(s) per order within the return window.
• For additional returns on the same order, a shipping fee may be deducted from your refund (e.g., $7.99 or local equivalent) depending on region and method.
• Returns of oversized/heavy or remote-area items may require pre-paid shipping; once accepted, reimbursement will be issued as applicable.
• Using an unapproved label or incorrect address may delay or void processing.

4. Refunds & Processing

• Refunds are issued after returned items pass inspection.
• Refund methods:
  • Back to your original payment method, or
  • Store/site credit (if available).
• In some cases, we may provide an instant/advance refund; if the return is not received or fails inspection, we may reverse the refund.
• Refunds typically appear within 5–14 business days (up to 30 days depending on your bank or card issuer).
• Shipping fees, import taxes/duties, or insurance are not refundable unless the return is due to our error.

5. Non-Returnable & Excluded Items

• Non-returnable items include (but are not limited to) perishable goods, personal/health/hygiene items after opening, customized/personalized items, and certain promotional or gift items.
• Please check the product page to confirm if an item is marked as non-returnable before purchasing.

6. Missing / Damaged / Undelivered Items

• If an item arrives damaged, is missing parts, or is not received but marked as delivered, contact us promptly.
• We may request evidence (photos, order number, tracking information) to open a claim.
• If the issue is determined to be our responsibility or that of the seller, we will issue a refund or send a replacement.

7. Important Notices & Conditions

• Use only the return address provided in your return instructions; shipments to other addresses may be delayed or refused.
• Ensure you do not include items not intended for return; we are not responsible for items lost in wrong return packages.
• We reserve the right to refuse returns that do not meet the applicable conditions (time window, item condition, packaging, policy compliance).
• We may update or modify this policy at any time; changes are effective upon posting to this page and apply to future orders.

Contact

For return or refund assistance, please contact our support team at support@xxl.shopping and include your order number.