Shipping Policy

Last Updated: 10-10-2025

At XXL.Shopping, we aim to deliver your order as quickly and efficiently as possible. Please review the information below carefully.

Processing & Delivery Times

Order Processing: 1–2 business days (Monday–Friday, excluding holidays). During peak periods or order-verification checks, processing may take longer.
Fastest Delivery: many products qualify for delivery in approximately 3 business days. Actual delivery times vary by product, destination, and courier capacity.
Estimated Delivery Window: shown at checkout and in your order confirmation. These are estimates only and are not guaranteed.
Tracking: once your order ships, you will receive a confirmation email with tracking details (where available). Some shipments may have limited tracking visibility until arrival in your country/region.
Split Shipments: when orders contain multiple items, they may ship separately at no extra cost so you receive available items sooner.

FREE shipping on all orders over $30 (or local currency equivalent).
Orders below $30 incur a flat shipping fee of $2.99 (or local equivalent), displayed at checkout.
Remote-area surcharges, oversized/heavy items, or special handling may incur additional fees; any such fees will be shown at checkout where applicable.

Delivery times are estimates and may be affected by supplier availability, customs inspections, courier network constraints, weather events, strikes, holidays, or unforeseen circumstances.
We are not liable for delays beyond our control, but we will assist in tracking and resolving issues with the carrier whenever possible.
In rare cases, delivery may be temporarily suspended to certain regions due to regulatory changes or carrier restrictions. If affected, we will notify you and offer alternatives or a refund.

International shipments may be subject to customs duties, VAT/GST, brokerage fees, or other import charges. These charges are the responsibility of the recipient.
Please check with your local customs office for details before ordering. Refusal to pay duties/taxes may result in return-to-sender or disposal by customs; in such cases, shipping and associated fees are non-refundable.

Please ensure that your shipping address is accurate and complete (including apartment, building, or unit numbers) at checkout.
We cannot be responsible for lost or undeliverable packages due to incorrect or incomplete addresses provided by the customer.
Address changes can only be requested before the order ships. Once in transit, we are generally unable to reroute packages.
We may contact you to verify address details; order processing may be paused until verification is completed.

Carriers may require a signature or may deliver to a safe location/locker at their discretion. If you authorize “leave at door,” you accept responsibility for the package after delivery scan.
If delivery is attempted and no one is available, the carrier may re-attempt, hold at a pickup point, or return to sender. Unclaimed packages may be returned or disposed of per carrier policy.
For multi-unit residences or workplaces, please ensure building access and correct labeling to avoid delivery issues.

Marked as Delivered but Not Received: please check with household members, neighbors, building management, or the pickup location. If still not found, contact us within 7 days of the delivery scan so we can open an inquiry with the carrier.
In-Transit Loss or Damage: please notify us promptly and provide photos (for damage), your order number, and tracking information. We will assist with a claim and arrange a replacement or refund where appropriate.
Claims submitted after the carrier’s claim window may be denied. Resolution is subject to carrier investigation results and product availability.

Items listed as preorder/backorder ship once available. Estimated dates are subject to change. Orders containing such items may ship partially to avoid delay.

We can usually modify or cancel an order only while it is processing. Once shipped, changes or cancellations are not possible.
If cancellation is not possible, you may be able to return eligible items under our Return & Refund Policy after delivery.

Some carriers do not deliver to PO Boxes, APO/FPO/DPO, or certain restricted addresses. If delivery is not available to your address, we will contact you with alternatives or issue a refund.

If you have any questions about shipping, please contact our support team at support@xxl.shopping with your order number and tracking details.