No. We do not manufacture the products ourselves. Product details, specifications, images, and sizing information are provided by our suppliers and may change without notice. Actual packaging and materials can sometimes differ from what is shown online.

Our website does not provide medical advice and should not replace professional consultation. Always consult your physician, dentist, or other qualified healthcare provider before using any new product, especially if you have medical conditions or concerns. Use products as directed by the manufacturer and at your own discretion.

Many products qualify for an estimated ~3 business days delivery; however, delivery can take longer depending on stock, supplier location, customs, local courier capacity, holidays, weather, or other logistical factors. Estimated delivery windows are shown at checkout and in your order confirmation. These are estimates and not guaranteed.

FREE shipping on orders over $30 (or local currency equivalent). Orders under $30 incur a flat fee of $2.99. Additional surcharges may apply for remote areas, oversized/heavy items, or special handling; any such fees are shown at checkout when applicable.

Yes. We ship to many countries. Delivery times vary by destination and local customs. If your address is not supported by a particular carrier, we’ll notify you and offer alternatives or a refund.

International orders may be subject to customs duties, taxes, or brokerage fees charged by your local authorities. These charges are the customer’s responsibility. Please check your country’s regulations before ordering. Refusal to pay may result in return-to-sender or disposal by customs; in such cases, shipping and related fees are non-refundable.

Most items can be returned within 90 days of purchase (some categories may have shorter windows or may not be eligible). Items must be in original condition and packaging with all accessories/tags. Please see our full Return & Refund Policy for details and exclusions.

Log in to your account → Your Orders → choose Return / Refund and follow the instructions. In certain cases, you may not need to ship the item back. If a return is required, you’ll receive a label and instructions. Please send the package within 14 days of your return request.

We offer free return shipping for the first return of eligible item(s) per order within the return window. For additional returns on the same order, a shipping fee may be deducted from your refund depending on region and method.

Once we receive and inspect your return, refunds typically appear within 5–14 business days (up to 30 days depending on your bank/card). Shipping fees, duties, taxes, or insurance are not refundable unless the return is due to our error.

Yes, when available. Depending on stock and the reason for the return, you may choose a replacement or a refund during the return process.

Please contact us promptly with your order number, photos (for damage), and tracking details. If the issue is confirmed, we’ll arrange a replacement or refund according to availability and policy.

Please check with household members, neighbors, building management, or the pickup location/locker. If the package is still missing, contact us within 7 days of the delivery scan so we can open an inquiry with the carrier. Resolution depends on the carrier’s investigation and policies.

Address changes are possible only before the order ships. Once in transit, rerouting is generally not available. We are not responsible for undelivered or lost packages caused by incorrect or incomplete addresses provided at checkout.

We can usually modify or cancel an order while it’s still processing. Once shipped, changes or cancellations are not possible. If cancellation isn’t possible, you may return eligible items after delivery according to our Return & Refund Policy.

To avoid delays, items may ship separately at no extra cost (for example, when different items are available at different times). You’ll receive tracking for each shipment where available.

Availability changes frequently. We offer a wide range of categories—feel free to explore similar items or check back soon. If a product supports backorder/preorder, the estimated restock date will be displayed when available.

Fit can vary by brand. Please refer to each product’s size chart and guidance on the product page. If you have health-related concerns about fit (e.g., circulation, posture, mobility), consult a qualified professional before use.

Supported payment methods and currencies are shown at checkout. If you pay in a currency different from your card’s billing currency, your bank/payment provider may charge conversion fees. Prices may display approximate conversions for convenience.

Please check your spam/junk folder and ensure your email was entered correctly. If you still can’t find it, contact us with your full name, email, and order details so we can resend the confirmation.

To protect customers from unauthorized activity, we may verify certain orders. Processing will resume once verification is complete. If we can’t reach you, the order may be canceled and refunded automatically.

If a price or promotion is displayed in error, we reserve the right to cancel the affected order(s) and issue a full refund. We’ll notify you and offer alternatives where possible.

Unless stated otherwise, only one promotional code/offer can be applied per order. Some items may be excluded from promotions. Coupon terms and validity are shown with each promotion.

Warranty availability varies by item and manufacturer. Please check the product page for any warranty information. If a warranty applies, follow the instructions and retain your proof of purchase.

Unless explicitly stated, products are new. If an item is refurbished/open-box, it will be clearly labeled on the product page with the relevant condition details.

We aim for accuracy, but colors can vary due to lighting, screen settings, or supplier images. Refer to product descriptions for material and color notes. When in doubt, contact us before purchasing.

For complete details, please review: Shipping Policy, Return & Refund Policy, Disclaimer, and Privacy Policy.

Email us at info@xxl.shopping. Please include your order number, product link, and a brief description of your request to speed up assistance.